Maintenance Services
Keeping an acceptance estate working — preventive maintenance, repairs, swaps and spares — so a broken terminal does not become a lost sale.
What the service covers
- Preventive
Scheduled checks, cleaning and updates
- Corrective
Repairs and swaps on fault
- Spares
Stock of devices and parts managed
- Reporting
Faults, fixes and estate health
From first day to last
Report
A fault is logged by the merchant or detected remotely.
Diagnose
Resolved remotely where possible.
Dispatch
An engineer or replacement sent when needed.
Repair
Device fixed or swapped and tested on site.
Close
Job recorded and estate register updated.
Service terms we set with you
Agreed for each engagement before the service starts.
- Service levels agreed by region and merchant segment
- Repaired devices re-certified before redeployment
- Full history for every device
Questions buyers ask
Across our markets in the Middle East and Africa, with coverage confirmed per region.
More in Payment Acceptance & Self Services
Practice overviewTell us what you’re trying to build
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