Entrant DPS provides Saas platform designed to manage and streamline customer interactions across multiple communication channels (e.g., phone, email, live chat, SMS, social media). Its primary goal is to enhance customer service efficiency and satisfaction by unifying these channels into a single interface for agents.
Contact Center
Solutions
A contact center solution refers to the end-to-end implementation of the application, tailored to an organization’s needs. This includes:
Benefits
Contact Center Applications
Key Features
Automatic Call Distribution (ACD)
Routes incoming queries to the most appropriate agent based on skills, availability, or customer history.
Analytics & Reporting
Tracks metrics like wait times, resolution rates, and customer satisfaction (CSAT) to optimize operations.
Support
Integrates voice, email, chat, social media, and messaging apps (e.g., WhatsApp) into one platform.
Interactive Voice Response (IVR)
Self-service menus for callers to resolve simple issues without agent assistance.
AI & Automation
Chatbots, sentiment analysis, and predictive routing to reduce agent workload and improve responsiveness.
CRM Integration
Syncs with Customer Relationship Management systems to provide agents with real-time customer data.
Workforce Management (WFM)
Tools for scheduling, forecasting demand, and monitoring agent performance.
Trends in
Modern Solutions
Insights
Payments Trends in 2023
As a app web crawler expert, help organizations adjust to the of the internet promoting. Far away, behind the word.
Testimonial
It’s always a joy to hear that the work we do, has positively reviews.
We have spent 9 years working for one of Australia’s most recognised and successful retailers so we have many good review of works.
I asked for an extra customization in Process section and the author made special amendments in the theme live on my website. Customer support is amazing really 24/24.
I love Consultio! It really looks more original than many others.Support deserves 7 stars but, unfortunately, you do not have that option. I really suggest you to work with them.
Great, versatile theme with lots of customisability. But - above all that the customer support is amazing, useful and quick! I must recommand them.
I asked for an extra customization in Process section and the author made special amendments in the theme live on my website. Customer support is amazing really 24/24.
Great, versatile theme with lots of customisability. But - above all that the customer support is amazing, useful and quick! I must recommand them.
I love Consultio! It really looks more original than many others.Support deserves 7 stars but, unfortunately, you do not have that option. I really suggest you to work with them.
Contact us
Our client, global analytical techno company, wanted to build market.
For any inquiries relating to my Retail and Leadership Programs or Coaching and Mentoring services feel free to speak to me personally by call us during business hours.
Head office address:
3556 Hartford Way Vlg, Mount Pleasant, SC, 29466, Australia.
Call for help:
(734) 697-2907
(843) 971-1906
(843) 971-1906
Mail for information:
noreply@envato.com
noreply@consultio.com
noreply@consultio.com